Key Responsibilities:

• Handle inbound and outbound voice and chat support for international customers
• Resolve customer queries efficiently and professionally
• Ensure timely follow-ups and issue resolution
• Maintain detailed and accurate customer interaction records
• Work collaboratively with team members and other departments
• Adhere to process workflows and quality standards

Candidate Profile:

• Excellent English communication skills, especially verbal
• Clear pronunciation with a neutral or global accent preferred
• Basic computer proficiency and ability to navigate systems
• Open to working in rotational shifts, including night shifts
• Freshers and experienced candidates are welcome to apply

Shift Details:

• Rotational shifts
• Includes night shifts based on business requirements