Responsibilities:

• Provide L1 support for Oracle Cloud PLM - Product Development (PD) / Product Data Hub (PDH)
• Hands-on experience with Oracle Fusion product lifecycle configurations, and customization management and support
• Perform API integration testing, configuring Oracle PDH application components
• Deliver post-production support / hypercare service
• Create custom reports using Oracle tools
• Perform root cause analysis on recurring issues
• Execute Agile data migration processes
• Conduct quarterly configuration and patch validations / testing
• Analyse and prioritize support requests involving Oracle Fusion product lifecycle configurations and customization issues
• Perform initial assessment and customization component failures
• Coordinate post-production support / hypercare requests
• Triage issues related to custom reports using Oracle tools
• Manage incident tickets for Agile data migration challenges
• Track and prioritize quarterly configuration and patch validations / testing requests

Requirements:

• 5+ years experience with Oracle Cloud PLM solutions
• Strong understanding of product lifecycle management principles
• Proficiency in Oracle PDH application configurations
• 5+ years of relevant experience on support or implementation projects
• Manual Testing experience & have written test cases
• Good communication for an individual contributor role
• Location of Work: Bangalore, Kodathi office
• Knowledge of API integration and testing methodologies (patch testing)
• Experience with custom reports development using Oracle tools
• Background in Agile data migration techniques
• Ability to validate and test system configuration and patches
• Excellent troubleshooting and problem-solving skills
• Strong communication abilities with both technical and business stakeholders