Key Responsibilities:

• Handle inbound calls from customers regarding products, services, orders, accounts, billing, or technical issues.
• Provide accurate, valid, and complete information by using the right tools and systems.
• Resolve customer queries or escalate issues to appropriate departments if needed.
• Maintain first call resolution (FCR) standards and meet quality & productivity KPIs.
• Document all call details accurately in the CRM/ticketing system.
• Follow call scripts, compliance protocols, and customer service procedures.
• Work in coordination with team leads and quality analysts to improve performance.
• Maintain confidentiality of customer data and adhere to data protection policies.
• Participate in team meetings, training, and continuous improvement activities.

Eligibility Criteria:

• Education: Minimum 10+2 or Graduate (any stream).
• Experience: 03 years in a voice-based customer service or BPO role (Freshers welcome).
• Language Proficiency: Fluent in [mention language(s) e.g., English, Hindi, or regional language].
• Typing Skills: Basic computer literacy and typing speed of 25+ WPM.

Skills & Competencies:

• Strong verbal communication and listening skills.
• Patience, empathy, and ability to handle customer stress.
• Positive attitude and customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to work in rotational shifts/weekends/public holidays if required.