• We are seeking a highly skilled Process Re-engineering Manager to join our team.
• This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups.
• The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagement.
• Stakeholder Management:Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities.
• Opportunity Generation & Prioritization:Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations.
• Process Diagnostics & Assessments:Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping. Identify key gaps and improvement areas and prioritize recommendations.
• Project Leadership:Lead projects independently or in collaboration with GBS Process Solutions team members.
• Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards.
• Automation/Process Mining Scope:Assess automation/process mining scope, business value/cost, and develop accompanying business cases.
• Risk Due Diligence:Evaluate risk factors including complexity, business criticality, compliance, and regulation.
• Change Management:Guide and support business readiness for transition to go-live. Support adoption and sustainment through embedded change management and user experience.
• Collaboration:Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices.

Essential Requirements:

• Certification:Six Sigma or Lean Management Green Belt certified.
• Experience:Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen.
• Project Management:Demonstrated experience in leading medium-profile projects and change management activities.
• Skills:Strong stakeholder management, influencing, and presentation/oral communication skills.
• Attributes:Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirements
• Time Management:Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Adaptability:Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities.
• Remote Work:Comfortable working virtually in a global environment.
• Travel:Willingness to undertake domestic and international travel as required.
• Language:Fluency in English.

Desirable:

• BPM Capabilities:Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools.
• Industry Experience:Experience and proven results in change projects within the Pharma industry.
• Methodology Experience: Experience with Agile methodology.
• Global Experience:Proven experience working in a global context.